FAQ’S

Policies and Procedures

Things to know

How do i register for classes and can i just walk in?

You can register through the website as always but the easiest way to schedule your classes is through our app. Simply go to your App store and type in Infinity Aerial, download and log in as usual.

We don’t allow walk ins as we have small class sizes so signing up ahead of time secures your spot in class. You can sign up up to 2hr before the start of classes, 12 hrs for private lessons and workshops and 72 hrs for parties and our registration site is secured.

I have a package/membership, do I still need to sign up for classes?

Even if you have a package we do ask that you sign up ahead of time so the instructor can prepare and to ensure you get a spot in class.

I need to register more than 1 person for class, how do I do that?

You can sign up multiple people here. Any person your signing up does need to complete an online waiver themselves* which you can find here.

*If your signing up a minor you must be the parent or legal guardian and you call fill out the waiver for them.

It says there’s a waitlist for class, what does that mean?

If it says waitlisted when signing up it means the class is currently full. If a class has a waitlist you can sign up for the waitlist and if a spot becomes available you’ll be notified by email and your credit/payment will be deducted for class. If the spot doesn’t become available your credit/payment won’t be taken and you can use it for another class.

How late can I sign up for class?

You have up till 2 hours prior to the start of class to register online. If you miss the cut off feel free to call the studio or email your instructor to see if a spot is open.

Do I have to fill out a waiver every time I sign up for class?

No! You only need to fill out a waiver and release one time for classes so after that just exit out when it takes you to the waiver.

Do I have to pay for classes in advance and what forms of payment do you accept?

Yes, payment is required in advance to secure your spot for a class, personal training, private lessons or parties.

We accept all major credit cards and debit cards and our payment services through My Best Studio are secured.

I’m not going to make it to class, how to I cancel and what’s the cancelation policy?

If you need to cancel a class you can log into your account through the website or app, go under My Schedule and click on the class your signed up for. Once you do that you can choose to reschedule if you’ve cancelled more than 6 hours before. If it is after 6 hours or you show it’s considered a late cancel and the credit/payment can’t be reused.

Parties, personal training and private lessons require 24hrs notice. Anything after the cut off listed above is considered a late cancel and will result in loss of payment/credit.

If you cancel before the cut off you will have the ability to do 1 reschedule with the payment/credit (must be done within the payment expiration date). Workshops with guest/visiting instructors cannot be rescheduled or refunded for any reason.

Do payments for packages, passes, parties and lessons expire?

Yes, you can see all expiration dates on the Prices page.

When should I arrive to a class, party, appointment and what happens if I’m late or don’t attend?

For all classes arrive 5-10 minutes early.

If your arriving 15 minutes or more late we do consider that a late cancel since you’ve missed the necessary warm up. Conditioning and beginning class material to safety do the class. The instructor has the right to deny access to the class, party or appointment and there will be no refund or reschedule allowed.

If you no show to a class, party or appointment it is also considered a late cancel and no refund or reschedule will be offered.

Can I get a refund?

Refunds are not given for any payments made for classes, parties, workshops or events. Payments are non-transferable unless otherwise discussed with staff.

I'm signed up for a level 1 session how does that work and what if I need to make up a class?

Level 1 classes are broken up into 2 – 5 week session, 1A and 1B. The sessions run the same day and time each week and meet for 1 hour. You must complete 1A before moving onto 1B unless you’ve received instructor permission to start with 1B.

If you need to make up a class let your instructor know and they’ll get you scheduled with a make up in the session or a private to make up material. Each student gets 1 make up class per 5 week session.