How do i register for classes and can i just walk in?
We don’t allow walk ins as we have small class sizes so signing up ahead of time secures your spot in class. You can sign up up to 2hr before the start of classes, 12 hrs for private lessons and workshops and 72 hrs for parties and our registration site is secured.
I have a package/membership, do I still need to sign up for classes?
I need to register more than 1 person for class, how do I do that?
It says there’s a waitlist for class, what does that mean?
How late can I sign up for class?
Do I have to fill out a waiver every time I sign up for class?
Do I have to pay for classes in advance and what forms of payment do you accept?
We accept all major credit cards and debit cards and our payment services through My Best Studio are secured.
I’m not going to make it to class, how to I cancel and what’s the cancelation policy?
Parties, personal training and private lessons require 24hrs notice. Anything after the cut off listed above is considered a late cancel and will result in loss of payment/credit.
If you cancel before the cut off you will have the ability to do 1 reschedule with the payment/credit (must be done within the payment expiration date). Workshops with guest/visiting instructors cannot be rescheduled or refunded for any reason.
Do payments for packages, passes, parties and lessons expire?
When should I arrive to a class, party, appointment and what happens if I’m late or don’t attend?
If your arriving 15 minutes or more late we do consider that a late cancel since you’ve missed the necessary warm up. Conditioning and beginning class material to safety do the class. The instructor has the right to deny access to the class, party or appointment and there will be no refund or reschedule allowed.
If you no show to a class, party or appointment it is also considered a late cancel and no refund or reschedule will be offered.
Can I get a refund?
I'm signed up for a level 1 session how does that work and what if I need to make up a class?
If you need to make up a class let your instructor know and they’ll get you scheduled with a make up in the session or a private to make up material. Each student gets 1 make up class per 5 week session.